Dear Dave

Enclosed is a cheque for the balance of my account for the replacement windows just completed. I must say the quality of work was excellent and everything works fine just as you said it would. I think this was exceptional since the weather was cold but the work was carried out without any inconvenience to us. Wilson and his assistant were not only good craftsmen but very considerate in their work. You can use us as reference anytime.

Thanks for a job well done

D. Kilmer

Mississauga

D. Kilmer

To whom it may concern: (Rob/Emilio)

Please find enclosed a cheque in the amount of $7000.00, toward payment of the new windows and door installation.

Although the work has not yet been fully completed, I felt it was important to provide you an interim payment due to the delay in front door installation and the storm door. I certainly appreciate the flexibility you have demonstrated as a result of “unplanned” repairs needed to be completed in the basement. I anticipate this will be resolved very shortly.

I trust this meets with your approval.  Should you have any questions, please do not hesitate to contact me.

Warm regards,

A. Khouzam

Ajax

A. Khouzam

Dear Sirs,

Your company has, over the last year, installed four windows, a set of patio doors, a bay window and a front door with side panels in our home. This letter is to compliment you on your knowledgeable and courteous salesman and your skilled installers.

Unlike other companies, your salesman never said “It can’t be done”. He always found a way to create the look we wanted.

Your installer arrived at the scheduled time, took care to protect floors and walls, left no mess or garbage and completed the jobs with more detailed finishing than we would have expected. On one of the jobs, they even asked for some house paint to cover the nail holes.

We are very pleased with our new look and would certainly recommend your products and your service.

Thank you very much.

Sincerely yours,

A. Kane

Mississauga

A. Kane

Dear Mr. Lavignasse

This is to let you know how pleased we were with the job that the installer, Wilson, did at our house. He was very pleasant and proficient.

Thank you for your professional service.

Mr. and Mrs. Kan

Willowdale

Mr. and Mrs. Kan

Emilio,

Thanks again for sorting out the problems with the patio door. Everything is fine now, and we are pleased with the new door.

Mr. and Mrs. Kajdasz

Mississauga

Mr. and Mrs. Kajdasz

Dear Sirs,

We’ve enclosed check in settlement for Basement windows and Bay. We are really delighted with the windows and doors and especially the expert installation of them. We shall of course recommend your company at any time.

Yours Truly,

Mrs. Jones

Mississauga

Mrs. Jones

Dear Sir,

We wanted to let you know how very pleased we are with our new windows and siding, and even more so with the professional, courteous and caring way in which installation was carried out. Antelo and George were wonderful, so painstaking and neat, as if they were working on their own homes. Antelo, in particular, is the most honest, trustworthy man we have encountered in all our dealings with home improvements. When he wouldn’t accept payment for the job until a minor problem was taken care of, it restored our faith that there are Canadian companies who pride themselves on quality and customer satisfaction, that there are workers who care. Thank you for an all-round excellent job.

Yours truly,

Mr. and Mrs. Johnson

Mississauga

Mr. and Mrs. Johnson

Dear Emilio

You can add us to your list of satisfied customers who will recommend you. We appreciate seeing the windows in your showroom, your references were enthusiastic, you were patient, your price was competitive, and Antelo did an excellent job.

These were all good reasons to choose your company, but Lillian was probably the deciding factor. Compared to other salespersons we talked to, Lillian was straight forward with a non-pressure approach which I really appreciate.

Sincerely

A. Hildred

Mississauga

A. Hildred

Dear Mr. Hawkins

I’m writing to thank you and Olympia for the beautiful job of installing my new windows and doors. They have made a world of difference to my house.

My thanks to you also for the very professional way in which you and the installers handled everything. The work was completed when you said it would be. The installers completely cleaned their work areas before leaving each day. It was great.

I have had so many compliments from neighbours and friends as they view the windows from inside and outside.  I would not hesitate to recommend your company to anyone interested in new windows or doors.

Thank you again,

Yours sincerely,

Mrs. Heffernan

Oakville

Mrs. Heffernan

Dear Sir,

Re: Our “New Look” Windows

Ordered windows from you last February, left for England end of February for 3 months. Returned end of May to find new windows installed, perfect job, no mess to clean away. My husband and I are delighted with the windows and service. Expressed this to the Better Business Bureau. Hope to have more work done by you.

Thank you,

Mr. and Mrs. Hebblethwaite

Mississauga

Mr. and Mrs. Hebblethwaite

Dear Emilio

Enclosed is full payment for the two casement windows that were installed on April 25.  Thank you so much for having them made and delivered in such “record time”.  This service was very much appreciated.  We are pleased and impressed with the quality of the windows. It’s nice to know that we already know who we’ll order our subsequent windows with in the next year or so. As impressed as we are with your product, we were just as impressed with your installers!  Wilson and Ruben (sorry if I misspelled) were completely professional from start to finish. They were meticulous, prompt, friendly and always concerned with keeping the job area clean and safe.  You have a very impressive team.

Our sincerest thanks!

Mr. and Mrs. Harrison

Mississauga

Mr. and Mrs. Harrison

Dear Olympia Windows,

Just wanted to let you know how pleased we are with our new windows. We were very impressed with the professionalism of your workers. Their cleanup after they finished was great. You would never have known they had been here!

I had had difficulty visualizing the side lights that Jan Okon had designed but after seeing them installed, I was very pleased!

Again, many thanks and we’ll be sure to recommend you to our friends.

Mr. and Mrs. Halverson

Mississauga

Mr. and Mrs. Halverson

Many Thanks…

P.S. We have been delighted with the service, skill and professionalism of Emilio, Marcelo and George throughout all phases of this project…sales, and installation. We wish you all the best for the future.

Mrs. Gould

Oakville

Mrs. Gould

Dear Jan

Sorry for the delay in providing you with the void cheque you requested. Please find it enclosed. Truly enjoy the new windows and door. They’ve cut down on the noise pollution from the traffic outside and have helped reduce the heat conduction from the sun. I look forward to decreased heating costs this winter as well, but that I wish a long way off.  Hope your summer is going well.

Respectfully yours,

R. Gelaznikas

Toronto

R. Gelaznikas

Dear Rob

We are so very pleased with our new basement window, as well as the caulking and capping that was done.

Your staff did a fantastic job, not only with the installation but with the care they took in not making a mess and cleaning up and taking their garbage away with them, that impressed us.

We are very happy with the workmanship and the pride your staff took in their work.

Thank you again,

Sincerely,

Fran, Rachelle, and Garner

Toronto

Fran, Rachelle, and Garner

Dear Sir

I just wanted to thank everyone for the work done on my new patio sliding doors. I’m very pleased.

Best regards,

I. Enhagen

Mississauga

I. Enhagen

Emilio

Please find enclosed payment for our garage door and opener that was installed Nov 3. Your prompt service was appreciated.

Thank you,

J. Davidson

Mississauga

J. Davidson

Dear Lily

Enclosed is my cheque for the window as per our agreement. The work was done cleanly and efficiently. My thanks to George for repairing the capping as agreed. I hope we can do business again.

L. Dach

York

L. Dach

On May 28th and 29th, 2007, my wife and I had several windows in our home replaced by Olympia Windows & Doors. The work was arranged through Lily Morton, and the installers were Wilson and Marcello. What a team!!

Lily offered good advice and suggestions and proved that she knew the product she was selling. Wilson and Marcello are a fantastic couple of guys who knew what they were doing. They seemed to have an excellent routine working together and didn’t get in each others way. They were true gentlemen, very polite, and were careful to protect the floors throughout the house and the shrubs outside.

On completing the job, there was not a thing we had, other than put the drapes back up.

Prior to the work beginning, we had expressed our concerns about some major problems that arose during window installations, by another company, at a family member’s home. Olympia owner, Emilio, suggested we “sit back, relax, and enjoy a martini”.  We could have done just that!!

It was a real pleasure and pleasant experience having dealt with Lily Morton, her expert installers, and Olympia, and highly recommend them all.

Thanks again,

Mr. and Mrs. Cypta

Etobicoke

Mr. and Mrs. Cypta

Dear Sirs

We are most pleased with our recent installation of your windows. They look great and raise and lower so smoothly.  My real reason for writing, however, is to make you aware of just how impressed we were with the installers. Not only did they do a very efficient job, they were extremely tidy and careful both inside and outside our home. I had seen how dusty and dirty the windows were as they were being installed and was sure I would end up cleaning them. I was pleasantly surprised and very pleased, at the job completion, to find them cleaned to my total satisfaction!  Not only that, they were pleasant workers and we felt comfortable with them in our home.

Sincerely,

Mr. and Mrs. Conron

Mississauga

Mr. and Mrs. Conron

Emilio

The windows look great! We are delighted with the appearance of the house. The installers are really tidy; we could hardly tell they had been in the house.

Thanks

K. Chalmers

Etobicoke

K. Chalmers

Dear Jan

Enclosed is my cheque for the balance remaining for the eavestrough work done at our house.

Many thanks,

W. Cap

Etobicoke

W. Cap

Hi Emilio

I have a friend who would like to get an estimate to replace the front picture window of his house. Our new bay window looks amazing.  Thanks again to Antelo and Ricardo for a great job!

S. Byman

Etobicoke

S. Byman

Dear Rob,

Thanks to you and your crew for a great job!  Please forward receipt.

Regards,

Mr. and Mrs. Bonacci

Oakville

Mr. and Mrs. Bonacci